jurnal manajemen risiko pada proyek konstruksi

“Pengukuran Kinerja Pengelolaan Rantai Pasokan Pada PT. “Analisis Faktor Penyebab Keterlambatan Penyelesaian Proyek Gedung (Aplikasi Model Regresi)”.

Surabaya: Jurnal Institute Teknologi Sepuluh Nopember. “Manajemen Risiko Pada Supply Chain Proyek Konstruksi Gedung di Surabaya”. “Identifikasi Masalah Yang Sering Terjadi Antara Kontraktor Dan Sub Kontraktor Pada Pelaksanaan Proyek Gedung Bertingkat”. “Analisis Kinerja Pemasok Pada Manajemen Rantai Pasokan Peusahaan Jasa Konstruksi”. “Pengaruh Kualitas Pelayanan Dan Kinerja Karyawan Terhadap Kepuasan Nasabah Pada PT. “Pengaruh Kualitas Produk Pelayanan Penjualan Dan Pelayanan Purna Jual Terhadap Kepuasan Penggunna Ban Achilles”. 'Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan”. Semarang.ĭwi Aryani dan Febrina Rosinta, 2010. “Pengaruh Harga, Kualitas Pelayanan Dan Nilai Pelanggan Terhadap Kepuasan Konsumen Pada Rumah Makan di Purwokerto”. The most dominant customer sub-criterion is Overall supplier satisfies customer, Customer says positive, Customer recommends to others, Customer buys reinforcing steel in the same place, Customer seldom makes the switch, Makes the supplier the first choice for customer, Makes supplier as the best company in Indonesia, Meet customer expectation, Customers happy stock of goods from supplier, and promising product quality, Criteria of supplier quality relationship with the most dominant customer satisfaction, that is Empathy, Loyalty, Satisfaction, Responsiveness, Assurance From SupplierĪri Susanto Wibowo, 2013.

The results of this method are: the most dominant sub-quality suppliers criteria, namely Overcoming difficulties immediately and accurately, Providing good service from start to finish, Fast and timely service process, Physical quality of reinforcing steel meets Indonesian Industrial Standard and SNI, Price which is given is the price in accordance with the quality, Provides ease in contacting the company, and good employee competence. Analyzed using Structural Equation Modeling (SEM) method. The purpose of this research is to know the sub criterion of supplier quality, customer satisfaction, and analyze the variable of supplier quality which is most dominant to customer satisfaction. The existing problem is what sub criteria can be used to measure supplier quality, customer satisfaction, and how the relationship between supplier quality and customer satisfaction. So almost every material and material suppliers now realize the importance of customer meaning for the company and strive to provide satisfaction to customers.

Customer satisfaction can be achieved if a construction product or service meets customer expectations. Customer satisfaction is a customer perception that expectations have been fulfilled by material and material suppliers.

Jurnal manajemen risiko pada proyek konstruksi